Privacy Policy
Effective Date: January 2026
-
A legal disclaimer
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our website, products, and services, including our AI-powered customer service solutions (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
-
Information We Collect
Information You Provide to Us
-
Name, email address, and phone number
-
Business details such as company name and POS system information
-
Account credentials
-
Payment information processed securely through third-party payment providers
-
Information submitted when requesting a demo, quote, or support
Information Collected Automatically
-
IP address
-
Browser type and device information
-
Operating system
-
Access times and pages viewed
-
Usage data, analytics, and performance metrics
-
How We Use Your Information
We use the information collected to:
-
Provide, operate, and improve our Services
-
Create and manage user accounts
-
Process transactions and billing
-
Communicate service updates, technical notices, and support messages
-
Respond to inquiries and customer requests
-
Monitor usage trends and improve performance
-
Personalize user experience
-
Maintain security and prevent fraud
-
Comply with legal and regulatory obligations
-
Disclosure of Your Information
We do not sell your personal data. We may share information in the following circumstances:
-
With trusted service providers who assist in operating our business
-
With business partners, only with your consent
-
To comply with legal requirements or protect rights and safety
-
In connection with business transactions such as mergers or acquisitions
-
When disclosure is necessary to deliver requested services
All third parties are required to maintain the confidentiality and security of your data.
-
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to use commercially acceptable means to protect data, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
-
Data Retention
We retain personal information only for as long as necessary to:
-
Provide and maintain Services
-
Comply with legal obligations
-
Resolve disputes
-
Enforce agreements
When data is no longer required, it is securely deleted or anonymized in accordance with applicable laws.
-
Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality and analyze usage. You may control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.
-
Your Privacy Rights
Depending on your location, you may have the right to:
-
Access your personal data
-
Correct inaccurate or incomplete data
-
Request deletion of your data
-
Object to or restrict processing
-
Request data portability
You may exercise these rights by contacting us directly.
-
Children's Information
Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted.
-
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by an updated "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.
-
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: contact-us@tranflo.com